Returns & Refunds
Your satisfaction is our priority. We offer a hassle-free return policy to ensure you're completely happy with your purchase.
7-Day Returns
Return unopened items within 7 days of delivery
Quality Guarantee
Full refund if product doesn't meet quality standards
Easy Exchange
Exchange for a different product at no extra cost
Return Policy
Eligible Returns
- ✓ Unopened products in original packaging within 7 days of delivery
- ✓ Products that are damaged during shipping
- ✓ Products that don't match your order (wrong item, quantity, etc.)
- ✓ Products with quality issues (stale, rancid, contaminated)
Non-Eligible Returns
- ✗ Opened or partially consumed products (unless quality issue)
- ✗ Returns requested after 7 days of delivery
- ✗ Products damaged due to improper storage by customer
- ✗ Sale or clearance items (unless defective)
How to Return
Contact Us
Email us at returns@gtnutribites.com or call us within 7 days of receiving your order. Include your order number and reason for return.
Receive Approval
Our team will review your request within 24-48 hours and send you return instructions along with a prepaid return label (for eligible returns).
Ship the Product
Pack the product securely in its original packaging and ship it using the provided return label. Keep your tracking number for reference.
Receive Refund
Once we receive and inspect the returned item, we'll process your refund within 5-7 business days. Refunds are issued to the original payment method.
Refund Information
Processing Time: Refunds are processed within 5-7 business days after we receive the returned item.
Refund Method: Refunds are issued to the original payment method. Bank transfers may take an additional 3-5 business days to appear in your account.
Partial Refunds: In some cases (items not in original condition, returned after 7 days with approval), a partial refund may be issued.
Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error or a defective product.
📦 Damaged or Wrong Items?
If you received a damaged or incorrect item, please contact us immediately within 48 hours of delivery with:
- • Photos of the damaged/wrong item
- • Your order number
- • Brief description of the issue
We'll arrange a replacement or full refund at no additional cost to you.